10 suggestions for my local Dairy Queen

  1. Have the employees wear masks as a basic sign of safety and courtesy.
  2. Install a working microphone at the drive thru station. Ordering the meal once, with a non-yelling voice, would be a welcome improvement over being asked to repeat everything two or three times.
  3. Have the employees wear masks as a basic sign of safety and courtesy.
  4. Put a lid on every Blizzard ordered via drive-thru. The majority of people at drive thru are taking their meal home.
  5. If #4 feels too crazy of an improvement, consider making it standard to ask the customer if they would like a lid when they are placing an order. This would eliminate the unnecessary delays when each Blizzard is attempted to be handed to the customer without lids, and the customer having to clarify that they want a lid on each Blizzard ordered.
  6. Have the employees wear masks as a basic sign of safety and courtesy.
  7. Don’t let the employees invent new Blizzard flavors that they assume the customer wants more than the flavor they ordered. Best practice should be to make and give them the Blizzard they ordered at the drive-thru, especially when had to yell it 2-3 times into the box that resembles a microphone.
  8. Have the employees wear masks as a basic sign of safety and courtesy.
  9. If a customer’s order would include 3 or more Blizzards and/or beverages, offer them a drink tray to help hold the beverages in their vehicles.
  10. At the very least, have employees wear masks “chinstrap-style.” This is, of course, a complete lack of regard for safety and courtesy to your customers (and employees). But seeing the mask at least visible on the person suggests to customers that even a small attempt at being safe and sanitary is being made at your establishment.

You’re welcome, Dairy Queen. Big fan of the Oreo Blizzards.

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